Right of Withdrawal
The User has the right to withdraw from the purchase contract without providing any reason within 14 days
from the date of receipt of the products. To exercise the right of withdrawal, the User must send a written declaration to GNF GROUP SRLS, specifying the intention to withdraw from the purchase. This communication can be sent by email to info@hera-watches.com or by ordinary mail to the address:
GNF GROUP SRLS
Via Salvatore Sunseri, 16
Trabia, Italy


Return Conditions
To obtain a refund, the product must be returned in the same condition in which it was received, must not have been used, and must include the original packaging and proof of purchase. Shipping costs for returning the product are the responsibility of the customer, who is encouraged to use a traceable shipping service for items with a value greater than €50, since GNF GROUP SRLS assumes no responsibility for returns not received.

Refunds
The refund includes the price of the product and initial shipping costs, excluding any additional costs resulting from choosing a type of delivery other than standard delivery. Once the return has been received and verified, GNF GROUP SRLS will communicate the acceptance or rejection of the refund via email. If approved, the refund will be issued within 14 days via the original payment method.

Product Replacement
GNF GROUP SRLS offers replacement for defective or damaged items, subject to verification. To request a replacement, the User is invited to contact customer service at info@hera-watches.it and send the item to be replaced to:
GNF GROUP SRLS
Via Salvatore Sunseri, 16
Trabia, Italy